At 3 Win, your privacy is more than a legal obligation — it is a trust we take seriously every day. Read this policy to understand exactly how we collect, use, protect, and respect your personal information as a member of Malaysia's betting platform.
Your data protection commitments at a glance — 6 key principles
256-bit SSL encryption for all your data.
Your data is never sold to third parties.
Access, correct, or delete your data at any time.
You can manage your browser cookies yourself.
Fully compliant with Malaysia's PDPA.
Ask us any privacy question at any time.
3 Win ("we", "platform", or "3 Win") is an online Sports Betting and casino gaming platform serving players across Malaysia. We understand that when you entrust us with your personal information — your name, phone number, payment details, and activity records — you are placing a trust we take very seriously.
This Privacy Policy explains in detail and in good faith how 3 Win collect, store, use, protect, and in certain circumstances, share your personal information. This document is written in plain, easy-to-understand language — not confusing legal jargon — because we believe you deserve to know exactly what happens with your data.
This Privacy Policy applies to all users of the 3 Win who access our services through the 3win-khelo.com website or our mobile application. By registering for or using the services 3 Win, you agree to the terms set out in this policy.
3 Win fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). In the event of any conflict between this policy and the PDPA, the provisions of the PDPA shall prevail.
3 Win only collects data that is strictly necessary to provide the services you use. Below is a full breakdown of the types of data we collect and how we collect them:
| Data Type | Example | Primary Purpose | Mandatory? |
|---|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Account verification (KYC), PDPA compliance | Yes |
| Contact Information | Malaysian phone number, email address | Communications, notifications, 2FA | Yes |
| Financial Information | E-wallet account ID (Touch 'n Go, GrabPay, DuitNow), bank account name | Processing RM deposits & withdrawals | Yes |
| Login Information | Username, password (encrypted) | Account Security | Yes |
| Optional Information | Favourite sports (football, badminton), preferred language | Personalise your platform experience | Preferences |
3 Win never stores your full credit/debit card number, PIN, or e-wallet password. All payments are processed through certified payment gateways, and we receive only transaction confirmations — not your full sensitive financial details.
Every piece of data we collect has a clear purpose. 3 Win use your data for the following purposes:
3 Win never sells your personal data to any third party for their commercial purposes. However, in certain limited situations, we may share your data:
3 Win's Guarantee: All third parties we work with are contractually bound to protect your data to the same or higher standards that we apply ourselves. We do not share your data with advertisers, data brokers, or any other party for marketing purposes without your explicit consent.
3 Win invest seriously in security infrastructure to protect your personal and financial data. The security measures we have in place include:
While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure. Should a data breach occur that affects your information, 3 Win will notify you within 72 hours via email and in-platform notification.
Platform 3 Win uses cookies and similar tracking technologies to enhance your experience and ensure that essential platform functions operate correctly.
| Cookie Type | Purpose | Period | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Session login, security, core platform functionality | Session | No |
| Preference Cookies | Remembers your language, display preferences, and favourite leagues | 1 year | Yes |
| Analytics Cookies | Usage statistics, site performance analytics | 90 days | Yes |
| Marketing Cookies | Relevant ads, promotional campaign tracking | 30 days | Yes |
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform. 3 Win.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you important rights regarding your personal data. 3 Win respects and facilitates the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. Requests are processed within 14 business days.
If any of your data is inaccurate or outdated, you have the right to request an immediate correction. Basic updates can be made directly from your account settings.
You may request the deletion of your personal data — subject to any applicable legal retention obligations.
You may withdraw consent to receive marketing communications at any time through your account notification settings.
You have the right to receive your data in a machine-readable format for transfer to another platform upon written request.
Under certain circumstances, you may request 3 Win restrict how we process your data while an appeal or investigation is in progress.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@3win-khelo.com with the email subject line "PDPA Data Request – [Request Type]". All valid requests will be processed within 14 business days.
3 Win does not retain your data for longer than necessary. The following is our data retention policy:
Once the relevant retention period has ended, your data will be securely deleted or permanently anonymised.
Platform 3 Win is intended for individuals aged 18 and above only. We do not knowingly collect or process the personal data of anyone under the age of 18.
3 Win may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements.
For any questions, concerns, or requests regarding your privacy and data protection on 3 Win, please contact our Data Protection Officer:
PDPA rights requests must be submitted in writing via email with a clear subject line, your full name, and account number 3 Win yours to help expedite the identity verification process.
Questions about account privacy and security can be answered more quickly through the Frequently Asked Questions us. Please check the FAQ first before submitting an email request for a faster response.
Security infrastructure that protects your data and funds around the clock
Your privacy is fully protected. A welcome bonus of up to RM500 awaits new members.
Your usage data on 3 Win also helps us identify early signs of problem gambling so we can reach out with relevant support information. Your privacy is protected throughout this process.
Your data is fully protected, your privacy is respected, and your winnings are paid out in under 5 minutes to your Touch 'n Go, GrabPay, or DuitNow. Register for free today and claim a welcome bonus of up to RM500.